Marina Blog

Customer Success

ken-jennings

4 min read

Why Reducing Your Customer Response Time Should Be A Top Priority at Your Marina

Lyft, Amazon, Airbnb: All wildly successful enterprises, all serving seemingly different purposes in separate industries. These three tech giants do, however, deliver a common entity that has...

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4 min read

6 Things Boaters Wish Marinas Knew About Booking Travel

Here at Dockwa and Marinas.com, we hear from hundreds of boaters each day about what makes a positive and memorable marina experience. Whether you're newly-minted marina manager or have been in the...

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4 min read

The Personal Touch: Why it Matters and How Technology Can Help Your Marina

Let’s face it, we live in a world where consumers have more options than ever. Which cell phone should I pick? What restaurant should I eat lunch at? Which bank should I choose? Which of the 4...

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1 min read

Marinas.com joins the Dockwa family: What it means for Marinas

It’s hard to believe that 2016 was Dockwa’s first full calendar year – time flies! In short time, we've learned so much and continue to love working side by side with marinas, yacht clubs, and...

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1 min read

Dockwa Case Study: How Edgartown Harbor Increased their Revenue by 25%

tl;dr Jump to the case study here, we don't mind :) With summer now in full swing, we wanted to start to highlight some of our customers' achievements in the industry. One marina in particular has...

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2 min read

Creating Great Marina Customer Service: Automated Reservation and Email Communication

If you're a marina or yacht club that accepts transient reservations, you probably have a process or cadence of communications that you rely on to provide customer service to your guests.

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